标题说，我们需要解锁我们的经理的电话（GT-S7562），因为他忘记了他的PIN码。 "忘记密码" 选项不可见。您是否有任何想法如何在不擦除所有数据的情况下解锁此手机？手机内有重要文件。请帮助这是一个紧急情况。谢谢！
As the title says, we need to unlock our manager's phone (GT-s7562) because he forgot his pin code. "Forgot Password" options is not visible. Do you have any idea how to unlock this phone without wiping out all the data? There are important files inside the phone. Please help this is an emergency. THank you!
Usually, when you set screen lock on your phone, you're asked to setup a back up option as well. On lock screen, it will give you an option for back up options. If not, then the only option is to Factory Reset it. You can also get in touch with Samsung, to see if there's a way to unlock it.