在Moto G上从4.3到Kitkat 4.4.2后更新后,听不到呼叫者 -- calls 领域 和 4.4-kitkat 领域 和 motorola-moto-g 领域 android 相关 的问题

Can't hear caller after updated from 4.3 to KitKat 4.4.2 on Moto G


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问题

中文

我有一个零售摩托罗拉moto g 16 gb,4.3。

更新Kitkat 4.4.2(使用官方摩托罗拉进程),我听不到来电者的声音。但是,当激活扬声器或使用耳机时,我可以听到另一边。在没有问题的情况下更新。

我也做了一个完整的工厂重置,没有帮助。

在这个问题上,手机实际上不可用,我欣赏任何帮助。

english

I have a retail Motorola Moto G 16 GB with 4.3.

After updating to KitKat 4.4.2 (using the official Motorola process), I can't hear the caller's voice. But when activating the speakers or using a headphone I can hear the other side. Prior updating there where no problems at all.

I also did a full factory-reset, which did not helped.

With this issue the phone is practically unusable, I appreciate any help.

        
     
     

回答列表

2
 
vote

在 ayush的答案,摩托罗拉客户服务建议擦除缓存来解决问题,而且据报道,

作为ayush省略了遵循智能建议所需的步骤,这是"擦除缓存分区" 的步骤。这将删除可能导致问题的任何临时文件,但不会删除您的文件或设置。

  1. 通过电话关闭,按 Vol向下键2-3秒,然后 POWER 键,然后发布。

  2. 设备将显示不同的启动选项

  3. 使用 vol down 键滚动到恢复和 vol向上键选择

    提示:如果设备重新启动,您可能已等待长时间进行选择,您需要再次开始进程。

  4. 设备将显示摩托罗拉标志,然后显示遇险的Android(带有感叹号的徽标)

  5. 按住 vol向上键10-15秒。仍然持有 vol上升键点击并释放 power

    提示:您可以尝试此步骤,举行手机在景观中。如果您在步骤6上卡,请通过按 POWER 键和 VOL向下,尝试强制重启键,然后再次启动该过程。

  6. 设备将显示其他菜单选项(文本将显示为蓝色)

  7. 使用 vol down 键滚动以扫描缓存分区和 POWER 键以选择此选项

  8. 设备将执行分区擦除

  9. 设备将重新启动并启动正常电源序列

 

As stated in ayush's answer, Motorola customer care advises to wipe the cache to solve the issue, and it reportedly worked.

As ayush omitted the steps required to follow whis advice, here are the steps to do "Wipe the cache partition". This will remove any temporary files that may be causing the problem, but will not delete your files or settings.

  1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds, then POWER key, then release.

  2. The device will display different BOOT OPTIONS

  3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select

    Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.

  4. The device will display the Motorola logo and then the Android in distress (logo with Exclamation mark)

  5. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key

    Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the POWER key and VOL DOWN key, and start the process again.

  6. The device will display additional menu options (Text will appear in BLUE)

  7. Use the VOL DOWN Key to scroll to wipe cache partition and the POWER Key to select this option

  8. The device will then perform the partition wipe

  9. The device will reboot and start the normal power up sequence

 
 
 
 
1
 
vote
vote
最佳答案
 

只是为了关闭这个问题,我在供应商(相同的型号)交换了设备,升级到Kitkat,一切似乎都很好。抱歉没有更具技术答案,我很乐意拥有一个,但最后我需要一部工作的手机。

 

Just to close this issue, I exchanged the device at the vendor (same model), upgraded to Kitkat, and everything seems to work fine. Sorry for not having a more technical answer, I would love to have one, but in the end I needed a phone that works.

 
 
1
 
vote

摩托罗拉正在处理此问题的修复。查看在他们的网站上的论坛

追随kitkat升级,设备似乎显示下列症状中的任何一个:

  1. 丢失移动信号
  2. 显示'no sim'图标,
  3. 落入飞机模式(不显示飞机图标状态)
  4. 移动信号通常可以通过交换进出飞机模式来恢复。
  5. 在试图在信号问题期间拨打呼叫时,弹出窗口弹出误差。
  6. 在关于电话状态下观察到的飞机模式(而图标上没有显示的飞机模式) 7.Popup错误 - 过程"com.android.phone" 已停止
  7. 不具体对单独的SIM卡 - 多个SIMS(降低/原稿被确认为受影响)
  8. 建议它只通过启用的移动数据发生 - 要被调查。
  9. 发行说明还提到您的低卷问题。
显然,贴片已准备就绪,并且还确认了释放说明。这只是一个时间问题。人们不应在Moto G上更新到Kitkat 4.4.2,直到上述补丁提供。

注意:我不是Moto员工,我只是一个像你这样的同伴,现在告诉别人在将手机更新到Kitkat之前,告诉别人。

 

Motorola is working on a fix for this issue. See the forums on their site.

Following KitKat upgrade, devices appear to show any of the following symptoms:

  1. lose mobile signal
  2. display 'No Sim' icons,
  3. fall into Aeroplane mode (while not displaying Aeroplane Icon status)
  4. Mobile signal can often be recovered by swapping into and out of Aeroplane mode.
  5. Pop-up errors about being in Aeroplane mode while attempting to make calls during signal problems.
  6. Aeroplane mode observed in about phone status (while no aeroplane mode shown on icons) 7.Popup errors - the process "com.android.phone" has stopped
  7. Not specific to individual SIM cards - multiple SIMs (cutdown/original confirmed as impacted)
  8. Suggestion that it only occurs with mobile data enabled - to be investigated.
  9. The release notes also mention your low volume issue.

Apparently the patch is ready and the release notes have also been confirmed. This is just a matter of time. People should not update to KitKat 4.4.2 on Moto G until above mentioned patch is available.

Note: I am NOT a moto employee, I am just a fellow user like you, who now tells others to beware before updating the phone to KitKat.

 
 
1
 
vote

我使用Moto G(16GB配有Kitkat),最后3周。昨晚我打电话时第一次,那么根本没有声音。似乎没有语音传输。然后我重新启动并工作,但经过一段时间的事情发生了,并继续发生频繁发生。然后我做了工厂重置,现在它运作良好。它已经过了1天,没有问题。我认为它是一个软件问题。我有点唤起了这个问题,发现了一个柱子,它说明了同样的问题,并在3周的使用后发生。

 

I am using Moto g (16GB comes with kitkat) for last 3 three week. And last night for the first time when i was calling then there were no sound at all. Seems there was no voice transmission. Then i rebooted and it worked but after some time same thing happened and continue to happened frequently . Then i did factory reset and now it works well. it has been passed 1 day and no issue. I think its a software problem. I goggled a bit about this issue and found a post which states the same issue and occurred after 3 week of usage.

 
 
0
 
vote

摩托罗拉客户服务告诉我"擦除缓存分区" ,现在正常工作。按照以下步骤擦除缓存分区。

棒棒糖步骤:

  1. 通过电话关闭,按住音量按钮和 电源按钮同时直到设备打开。你会 看到"开始" 一词,带有周围的箭头。
  2. 按上音量 按钮两次突出显示"恢复模式" 。
  3. 按音量按钮 重新开始恢复模式。您将看到Android机器人的图像 具有红色感叹号和单词"无命令" 。
  4. 持有时
  5. 在"电源" 按钮上,按"音量" 按钮。
  6. 使用卷 按钮滚动到"擦除缓存分区" ,然后按电源按钮 选择它。
  7. "立即重启系统" 将突出显示,按下电源 按钮选择它。

kitkat步骤:

这将删除可能导致问题的任何临时文件, 但不会删除文件或设置。

  1. 通过电话关闭,按压键2-3秒然后电源键释放。

  2. 设备将显示不同的启动选项

  3. 使用Vol Down键滚动到恢复和卷键以选择

提示:如果设备重新启动,您可能已等待长时间才能制作 选择,您需要再次开始该过程。

  1. 设备将显示摩托罗拉标志,然后显示遇险的Android(带有感叹号的徽标)

  2. 按住Vol向上键10-15秒。虽然仍然持有卷键点击并释放电源密钥

提示:您可以尝试此步骤,举行手机横向。如果你是 陷入步骤6,按电源键和vol尝试强制重启 向下键,再次启动过程。

  1. 设备将显示其他菜单选项(文本将显示为蓝色)

  2. 使用vol down键滚动以擦除缓存分区和电源键以选择此选项

  3. 设备将执行分区擦除

  4. 设备将重新启动并启动正常电源序列

 

Motorola customer care told me to "wipe the cache partition" and it is now working fine. Follow the steps below to wipe the cache partition.

Lollipop Steps:

  1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on. You will see the word "Start" with an arrow around it.
  2. Press the Volume Down button twice to highlight "Recovery mode".
  3. Press the Volume Up button to restart into Recovery mode. You'll see an image of an Android robot with a red exclamation mark and the words "No command."
  4. While holding down the Power button, press the Volume Up button.
  5. Use the volume buttons to scroll to "wipe cache partition" and press the Power button to select it.
  6. "Reboot system now" will be highlighted, press the Power button to select it.

KitKat Steps:

This will remove any temporary files that may be causing the problem, but will not delete your files or settings.

  1. With the phone powered off, press the VOL DOWN KEY for 2-3 seconds then POWER key then release.

  2. The device will display different BOOT OPTIONS

  3. Use the VOL DOWN Key to SCROLL to Recovery and VOL UP Key to select

Tip: If the device reboots, you may have waited to long to make a selection, you will need to begin the process again.

  1. The device will display the Motorola logo and then the Android in distress ( logo with Exclamation mark)

  2. Press and hold the VOL UP key for 10-15 seconds. While still holding the VOL UP key tap and release the POWER key

Tip: You can try this step, holding the phone in landscape. If you are stuck on step 6, try a force reboot by pressing the Power key and Vol Down key, and start the process again.

  1. The device will display additional menu options (Text will appear in BLUE)

  2. Use the VOL DOWN Key to scroll to wipe cache partition and the POWER Key to select this option

  3. The device will then perform the partition wipe

  4. The device will reboot and start the normal power up sequence

 
 
   
   

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