A coworker asked me if I could fix her Samsung Galaxy Note Tab 3, due to her daughter locking the device and not being able to unlock it. I'm an iOS guy but since I'm in the IT department I decided to give it a try, and I looked up how to reset this device to factory settings.
I am able to enter in recovery mode, and I have several options. The one I want, "wipe data/factory resetxefxbbxbf", is not able to be selected, since the highlighted option in the menu jumps from the item before it to the item after it. In fact, if for example the option is the number 3, I press the volume down key oen time and the highlighted option changes from the 1st item to the 2nd, but if I press again it does nothing. If I press again, it jumps to the 4th item, not giving me the option.
I don't know if this is because of the device, because of Android, or it's just me being ignorant. If any of you could help me out it'll be wonderful.
Thanks a lot.